Shipping Policy

Orders are typically dispatched within [1-2 business days] of payment being confirmed, Monday to Friday, excluding public holidays. During sale periods or high-demand releases, dispatch may take longer. You will receive an email confirmation once your order has been dispatched.

We ship using [Australia Post / carrier name] and offer the following delivery options within Australia:

• Standard shipping — [estimated timeframe and cost]
• Express shipping — [estimated timeframe and cost]

Exact shipping costs are calculated at checkout based on your delivery address and order size. We may offer free shipping over a minimum order value, as indicated at checkout or in current promotions.

[State whether international shipping is offered, which countries are supported, and typical delivery timeframes and costs. If not currently offered, note that we currently ship within Australia only.]

Once your order is dispatched, you will receive a tracking number by email so you can follow your delivery's progress. If you have not received tracking information within the expected dispatch window, please contact us.

Delivery timeframes provided at checkout are estimates only, based on information from our shipping carriers, and are not guaranteed. Delays can occur due to factors outside our control, such as weather, carrier delays, or public holidays.

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will arrange a replacement or refund in accordance with our Returns & Refunds Policy.

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer. If you notice an error after placing your order, contact us as soon as possible and we will do our best to update the details before dispatch.

Questions about shipping can be directed to [email protected].