Privacy Policy

We may collect the following types of personal information:

• Contact details such as name, email address, phone number, and postal/shipping address.
• Order information, including items purchased, order value, and order history.
• Payment information processed by our third-party payment provider. We do not store full credit card numbers on our servers.
• Account information if you create an account, including your login email and saved addresses.
• Technical information such as IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
• Correspondence you send us, such as customer service enquiries or messages submitted via our contact page.

We use personal information to:

• Process and fulfil orders, including payment and delivery.
• Communicate with you about your order, account, or enquiries.
• Provide customer support and respond to questions or complaints.
• Improve our website, products, and customer experience, including through analytics.
• Send marketing communications where you have opted in, which you may unsubscribe from at any time.
• Comply with legal obligations, including tax, consumer law, and fraud-prevention requirements.

We use cookies and similar technologies to operate the site (for example, to keep items in your cart) and to understand how visitors use the site through analytics tools. You can control or disable cookies through your browser settings, though some site features may not function correctly without them.

We do not sell your personal information. We may share personal information with:

• Payment processors, to securely process transactions.
• Couriers and shipping providers, to deliver your order.
• Website hosting, analytics, and email service providers who help us operate the site.
• Government or law enforcement agencies where required by law.

Some of these service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, tax, accounting, or reporting requirements.

You have the right to request access to, or correction of, the personal information we hold about you. You may also request that we delete your personal information, subject to our legal obligations to retain certain records. To make a request, contact us using the details below.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Business: [Registered business name]
• Address: [Registered address]

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).