Returns & Refunds Policy

We accept change-of-mind returns within [30 days] of delivery, provided the item is:

• Unused and in its original condition.
• In its original packaging, with any tags or fastenings intact.
• Accompanied by proof of purchase (order number or receipt).

Change-of-mind return shipping costs are the responsibility of the customer unless otherwise stated. Original shipping costs are non-refundable for change-of-mind returns.

If your strap arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible with photos of the item and your order number. Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product has a major failure, and to compensation for reasonably foreseeable loss or damage resulting from a fault. Nothing in this policy limits these rights.

1. Contact us at [email protected] with your order number and reason for return.
2. We will confirm whether the item is eligible and provide return instructions.
3. Pack the item securely and send it to the return address we provide.
4. Once received and inspected, we will process your refund or exchange.

Approved refunds are issued to your original payment method within [5-10 business days] of us receiving and inspecting the returned item. You will receive an email confirmation once your refund has been processed. Depending on your card issuer or bank, it may take additional time for the refund to appear in your account.

If you would like a different size, colour, or style, we recommend requesting a refund and placing a new order to ensure the item you want is in stock. Where stock allows, we may also arrange a direct exchange — contact us to check availability.

The following are not eligible for change-of-mind return:

• Items marked as final sale or clearance at the time of purchase.
• Items that show signs of wear, use, or damage not present on delivery.
• Gift cards.

We recommend using a trackable shipping method when returning an item, as we are not responsible for parcels lost or damaged in transit back to us.

For any questions about returns, exchanges, or refunds, see our Contact page or email [email protected].